AT&T CallVantage: Help Desk in a Box
Date Posted: May 02, 2005 07:46 AM
Author: Mel Beckman
Voice-over-IP services are all the rage for home users wanting to cut the cord to their local exchange carrier. But these services have a sleeper application that network administrators should carefully investigate: the voice-processing core of your enterprise help desk system. I tested several VoIP products and found one, AT&T's CallVantage, whose combination of features make it near-perfect as the call nexus for an in-house help desk.

Related Content:


 
There are no comments to display. Be the first to add your thoughts!
You must log on before posting a comment.

Are you a new visitor? Register Here
 

around the forums

better data access for AS400 applications
Forum Name: Systems Management
21 May 2012 06:22 AM | Replies: 1
Selection error involving field *N.
Forum Name: SQL, Query and Database
18 May 2012 02:19 PM | Replies: 6
WINDOWS 7 with CLIENT ACCESS 7 R1
Forum Name: Communications/Networking
18 May 2012 08:43 AM | Replies: 1
subscribe to this feed

ProVIP Sponsors

BCD

Join Our Community!

Subscribe today to iPro Developer! iPro Developer is packed with technical know-how for developers of IBM i, iSeries, AS400 and System i. Sign up now to get your full subscriber benefits including:

  • Code available for download
  • Full access to the online article archive (including all System iNEWS ProVIP content)
  • Downloadable ebook with past 6 months of articles
  • Discounts on eLearning classes, self-paced training, in-person events, and more!
iPro Developer Newsletters
  • Get the Latest News
  • Product Updates
  • Helpful Tricks
  • Productivity Tips