Clipped Speech During VoIP Calls
Date Posted: May 01, 2008 04:28 PM
Author: Mel Beckman
Dear Doctor, I installed a Voice over IP (VoIP) phone system for our office, initially set up to use Internet VoIP trunks. The reliability and sound quality of Internet phone calls was too poor for our management's taste, so I switched to Plain Old Telephone Service (POTS) analog lines. Alas, to my surprise, we still have significant sound-quality problems. The worst is that the beginning and ending of every spoken sentence seems to be clipped off. But we also hear a distinctive hiss that is both annoying and not audible when I place a call with an analog phone on the same lines. Management is ready to throw out the VoIP system. Help!

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