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On September 3, IBM will launch Enhanced Technical Support – gateway for Power Systems and System i users with Software Maintenance, Support Line or Hardware Maintenance contracts on the UK mainland.
The improved service includes a personalised portal that will provide proactive online or email notification regarding a system's maintenance, security and performance. IBM says that the portal can provide graphs and detailed information on server performance and forecast performance bottlenecks before they happen. It can also provide reports that compare the fixes installed to a server with the available HIPER, PE and cumulative levels and also web views and reports with detailed configuration data information.
Enhanced Technical Support – gateway provides users with what IBM calls remote account advocate teams. Via the portal, the team will assist customers and IBM business partners with the installation and configuration of the new tools and the interpretation of their related reports.
IBM says that problems defined as critical by a client will receive priority handling. In case of such problems, the remote account advocate team will coordinate technical activities to ensure effective support and will keep the customer informed on the progress of the problem resolution.
You can read more in IBM's official announcement.